At Dudusleep, we care deeply about your consolation and satisfaction. While we attempt to make sure each pajama set is perfect, we recognize that surprising problems can occur. This Return & Refund Policy outlines how we deal with such conditions sincerely and fairly.

How to Request a Return or Refund

To start a go-back or refund request, please email us at [email protected] with the following information:

• Your complete call and order number
• The product(s) you'd like to go back or report
• A short clarification of the issue (e.g., broken, defective, incorrect object, now no longer delivered)
• Clear images of the product, if applicable

Our help crew will overview your request and manually guide you through the go-back technique in 1–2 commercial enterprise days.

Return & Refund Scenarios

1. Defective or Damaged Items

If your pajamas arrive with production defects or are broken in transit, please contact us within 7 days of transport. After we affirm the issue:

• A substitute might be shipped at no extra cost, or
• A complete refund might be issued for your authentic price technique.

Timeframe: Refunds might be processed within 7–10 commercial enterprise days after the back object has been acquired and inspected.

2. Wrong Product Received

Received the incorrect pajama set? Let us understand within 7 days of receiving your order. We will:

• Provide a pay-as-you-go go-back label for the wrong object.
• Ship the appropriate product as soon as your go-back is in transit.
• Issue a reimbursement in case you choose now no longer to obtain a substitute.

Timeframe: Refunds (if applicable) might be finished in 7–10 commercial enterprise days.

3. Undelivered Orders

If your order hasn't arrived inside the anticipated transport time:

• Contact us at [email protected] so we are able to look at it with the carrier.
• If shown misplaced or undelivered, we'll provide you both a complete refund or a substitute shipment, in keeping with your choice.

Timeframe: Refunds are processed within 5–7 commercial enterprise days after affirmation of non-transport.

4. Order Cancellation

You might also additionally cancel your order within 24 hours of placing it with the aid of emailing us. If the order hasn't been shipped, a complete refund might be processed.
Note: Orders that have already been fulfilled or shipped can't be canceled.
Timeframe: Refunds for cancellations are processed within 5–7 commercial enterprise days.

Return Window

All go-back requests need to be initiated within 7 calendar days from the date of transport. We can't accommodate go-back or refund requests submitted after this period.

Refund Timeline

Once your back object is acquired and inspected, your refund might be processed for your authentic price technique within 7–10 business days. Processing instances might also additionally range from barely relying on your monetary institution.

Need Help?

Our client care crew is right here to make the go-back technique clean and stress-free. For any concerns, reach out to us at [email protected]—we're usually prepared to assist.

Thank you for choosing Dudusleep!